At Mwalls, we are committed to protecting and respecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you visit our
website, engage with our brand, or utilize our wallpaper purchasing and professional
installation services in Dubai and the wider UAE region.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy
policy, please do not access the site or use our services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect
includes: Personal Data
Personally identifiable information that you voluntarily give to us when you request a quote,
schedule an installation, or contact customer support, including:
Name and contact information (email address, phone number).
Residential or commercial property address (required for on-site measurement and
installation services).
Billing information and payment details.
Derivative Data
Information our servers automatically collect when you access our website, such as your IP
address, your browser type, your operating system, your access times, and the pages you
have viewed directly before and after accessing our site.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and
customized experience. Specifically, we may use information collected about you to:
Facilitate the scheduling and dispatch of our installation teams to your location in Dubai.
Process payments and refunds for wallpaper rolls and service fees.
Send you detailed quotes, mockups, or before-and-after project updates.
Deliver targeted marketing, promotional offers, and newsletters regarding new wallpaper
collections or interior design trends.
Respond to customer service requests and resolve disputes or operational
troubleshooting.
Improve our website performance and optimize our digital presence.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information
may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to
investigate or remedy potential violations of our policies, or to protect the rights, property, and
safety of others, we may share your information as permitted or required by any applicable
local laws, including UAE data protection regulations.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf,
including payment processing, data analysis, email delivery, hosting services, and customer
service.
4. Data Security
We use administrative, technical, and physical security measures to help protect your
personal information. While we have taken reasonable steps to secure the personal
information you provide to us, please be aware that despite our efforts, no security measures
are perfect or impenetrable, and no method of data transmission can be guaranteed against
any interception or other type of misuse.
5. Your Privacy Rights
Depending on your jurisdiction, you may have the right to request access to the personal data
we collect from you, change that information, or delete it in some circumstances. To request to
review, update, or delete your personal information, please contact us using the information
provided below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our
practices or for other operational, legal, or regulatory reasons. We will alert you about any
changes by updating the “Effective Date” of this Privacy Policy. You are encouraged to review this Privacy Policy to stay informed of updates periodically.
Contact Us
If you have questions or comments about this Privacy Policy, or if you would like to
exercise your data protection rights regarding your interactions with Mwalls, please
contact us.